Terms & policies

Legal notices

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Qover S.A./N.V., a public limited liability company registered with Crossroads Bank for Enterprises (BCE/KBO) in Belgium with registration number 0650.939.878 and with registered address Rue du Commerce 31, 1000 Brussels.

Qover is a Belgian untied insurance agent registered with the Financial Services and Markets Authority of Belgium under the code 0650.939.878. Qover's UK branch is registered in England & Wales and with UK Establishment address: 8 Northumberland Ave - London WC2N 5BY. Authorised and regulated by the Financial Conduct Authority. Details about our authorisation can be found on the Financial Conduct Authority website (FRN 988985).
For more information on legal notices, see the following documents:

Cookie policy

Updated: 12/05/2023

Conflicts of interest & inducement policy

For the conduct of its business, Qover has adopted the principle of managing any conflicts of interest that may arise in an honest, equitable and professional manner.

You can find more information on Qover's policy on conflicts of interest and inducements in the document below.

Privacy policy

Qover pays particular attention to protecting its customers' privacy.

Our Privacy Policy is part of the Terms & Conditions governing our services. Our Privacy Policy also explains how Qover as a data controller ensures the processing of your personal data; the types of personal data we process; how and why we collect and use the data you provide us with; with whom it is shared; and how long we keep it. It also informs you of certain rights you have regarding your personal data under current data protection legislation.
Legal note: The English version of Qover's Privacy Policy is the legally binding version. Any translations are for informational purposes only. In case of discrepancies, the English version will prevail.

Fair processing notice

Qover pays particular attention to providing its customers with all the necessary information according to articles 13 and 14 of the EU GDPR and the UK GDPR, as well as article 44 of the Data Protection Act 2018.

Got a complaint?

We're very sorry to hear that. Please let us know so that we can improve our service. You can also contact external services for the country you're in.
Please note that managing complaints can differ depending on the insurance coverage you have. For more details on the complaints handling process applicable to your complaint, please consult your insurance terms and conditions.
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Gibraltar
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
United Kingdom

Compliance

Modern slavery & human trafficking
At Qover, we're committed to combating modern slavery and human trafficking. Our comprehensive policy underscores our commitment to ethical practices throughout our operations. To learn more about our efforts to create a fair and just working environment, see our policy below.
Whistleblowing channel
At Qover, we prioritise transparency and ethical conduct. Our whistleblowing channel is a vital tool for fostering a culture of accountability.

If you are, or have been, in involved in a work-related context with Qover, you can submit any concerns through the following whistleblowing form. We guarantee a confidential and secure platform for reporting any potential breach in the areas of public interest.

FAQ

For answers to our most frequently asked questions, please head to qover.zendesk.com.


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