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Business
Individual
Customer care

Quality customer service that lives up to your brand

Insurance isn't a one and done transaction. It's a dynamic, long-term relationship.
That's why our support team is there to care for your customers and provide the highest quality service.
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Insurance anywhere
32
+
countries in Europe
Data & analytics
Real-time dashboard
Customer care & claims
90
%
CSAT
24/7
support
14
languages

Multilingual, multichannel customer care

We treat your customers as our own.

Whether by email or phone, our 15+ customer care agents are centralised in Brussels and ready to tackle every question and concern with the utmost care in 10+ European languages.
Trustpilot

Quality SLAs, quality service

We function as an extension of your brand, so we understand how important quality customer care is.

That’s why we have industry-leading service level agreements in place with our partners, ensuring top-notch customer support (and a 90% satisfaction score to prove it).

Reachable online, by phone or via email, our team handles all aspects of insurance customer service from pre-sales support to contract lifecycles.
B2B dashboard showing performance of insurance program for businesses

24/7 AI-powered support

We optimise our operations through automation-focused tools that help make our support more efficient.

AI is a powerful way to ensure quick, reliable service. With human oversight at every step, we use generative AI to provide comprehensive answers to customer questions, 24/7.
‍
Learn more about our AI initiatives

Product features tailored for you

API & integration
Easily embed insurance into your UX using our custom APIs, powering global cover through a single integration.
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Claims management
Benefit from AI-powered claims handling for faster processing, quick payouts and an intuitive user experience without losing our human touch.
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Insurance solutions
Explore a range of embedded insurance solutions that suit the needs of your business and customers.
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Configuration
Have any insurance setup configured in our platform, for any product, country and insurer.
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Risk carrier setup
Choose from our network of risk carriers or opt for a modular setup that works with your current one, with the flexibility to switch providers for the best cover, price and service.
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Data, dashboards & reports
Track your program's performance with a dynamic dashboard and gain insights into how to get the most out of your insurance solutions.
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Legal services
Get all of your insurance and legal needs handled by our team of experts.
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User experiences
Integrate user flows directly into your app or website for a seamless experience across countries and products.
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High-growth companies powered by Qover

“Qover’s understanding of the complex needs of a full-growth FinTech, its deep insurance and technology expertise, and its agile and collaborative approach are uniquely complementary to how we work at Revolut. Qover is one of the only players capable of providing us with a global solution”
Nikolai Storonsky
CEO & Co-founder of Revolut
Read story
“Our couriers are free to choose when, where and if they want to work. We want to ensure that each of them enjoys optimal security throughout their experience with Deliveroo. Thanks to our partnership with Qover, we offer an insurance solution that reflects the flexible business of our independent partners: innovative guarantees that meet the needs they express to us on a daily basis.”
Mathieu de Lophem
Former CEO of Deliveroo Belgium
Read story
“At Canyon, we are very much focused on our relationship with the customer, and this integration with Qover only strengthens that. The customer experience does not end with the bike being delivered to the customer's doorstep, so it’s very important to have a partner that can help us roll out an insurance product globally with one integration.”
Christian Steyer
Head of Customer Solutions at Canyon
Read story
"Qover’s understanding of the complex needs of a full-growth FinTech, its deep insurance and technology expertise, and its agile and collaborative approach are uniquely complementary to how we work at Revolut. Qover is one of the only players capable of providing us with a global solution."
Nikolay Storonsky
CEO & Co-founder of Revolut
Read story
“At Canyon, we are very much focused on our relationship with the customer, and this integration with Qover only strengthens that. The customer experience does not end with the bike being delivered to the customer's doorstep, so it’s very important to have a partner that can help us roll out an insurance product globally with one integration.”
Christian Steyer
Head of Customer Solutions at Canyon
Read story
“Our couriers are free to choose when, where and if they want to work. We want to ensure that each of them enjoys optimal security throughout their experience with Deliveroo. Thanks to our partnership with Qover, we offer an insurance solution that reflects the flexible business of our independent partners: innovative guarantees that meet the needs they express to us on a daily basis.”
Mathieu de Lophem
Former CEO of Deliveroo Belgium
Read story
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