Join our webinar
How embedded insurance is changing the face of regulation & compliance
Thursday 25 May
1:00 PM CEST
Yonder has always been about making travel more rewarding. With curated experiences and premium perks, the credit card brand is designed for modern explorers.
But one area that didn’t match this seamless digital experience was their insurance offering. While Yonder’s members appreciated their travel coverage, they consistently found the claims process frustrating and difficult to navigate.
The previous insurance experience didn’t align with Yonder’s commitment to effortless customer journeys. Members wanted a way to log, track and receive claim updates more easily. Generating travel certificates was another pain point, often requiring unnecessary back-and-forth communication.
Yonder needed an insurance partner that could modernise this process and provide the kind of intuitive, user-friendly experience its members had come to expect.
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By partnering with Qover, Yonder transitioned from a traditional insurer to an agile insurtech solution, designed to meet the needs of digital-first users.
Qover’s embedded travel insurance solution and digital claims process were integrated seamlessly into the Yonder ecosystem, offering members a smooth, efficient way to manage their claims.
A key part of this transformation is Qover’s AI-powered chatbot for Yonder's team, which enhances the customer journey by making insurance-related queries quicker and more accessible. The internal chatbot provides Yonder’s member support team with real-time, Qover-approved insurance information to better serve their customers.
Yonder was the first partner to trial the AI chatbot, helping to refine the tool and ensure it met the real needs of customers. With this intelligent automation, Yonder’s team could give members faster, more accurate coverage information when they needed it most.
The result is a smarter, more responsive travel insurance experience that aligns with Yonder’s tech-forward approach.
Since switching to Qover, Yonder has seen a noticeable difference in how members engage with their insurance benefits.
Customer feedback has been overwhelmingly positive, with insurance now frequently cited as one of the standout perks of being a Yonder cardholder. Members describe it as ‘simple to use’ and an ‘extra layer of security and peace of mind when you’re on the go.’
Beyond customer satisfaction, Qover’s real-time data dashboard has been instrumental in helping Yonder proactively support its members. The dashboard provides daily updates on insured customers, claims progress and processing times.
For instance, Yonder can see that Qover’s claims team acknowledges 100% of new claim submissions within three business hours and provides meaningful answers to claimants within two business days.
By identifying trends and potential concerns early, Yonder can preemptively provide FAQs and support. This proactive approach allows Yonder to be there for customers after they’ve had an incident.
The partnership has made the insurance experience more transparent, efficient and accessible. By leveraging AI and real-time data, Qover has helped Yonder turn travel insurance from a frustrating necessity into a seamless, value-added service that truly enhances the customer experience.
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